The company believes that the quality process consists of two components:
The continuous Re-assessment of programme which will define what services are required and how we must provide them.
The quality assurance programme, this ensures that all initiatives developed Through the continuous Re-assessment programme are provided on a reliable And consistent basis.
The company has a comprehensive discipline code of practice, designed to ensure That the highest standards of performance are maintained at all times, and that Staffs are dealt with in a professional manner.
Our commitment to quality is where experience and procedures come together. Constant supervision and attention to detail are our doctrine – but nothing is left to chance – our ISO 9001 procedures ensure that our services conform to the client’s satisfaction – day in and day out.
All Goldhold cleaning services personnel are performance measured at three Monthly progress meetings with their immediate superiors, to establish objectives, and to measure achievements, strengths and weaknesses, and to Identify training needs, or skills that require developing. An annual report of Every cleaning operative is completed.
Unlike many of our competitors, we have adopted a pro-active style of management to ensure that we continue to meet our customers explicit needs, address contentious issues, provide service flexibility, and a continuous evaluation of our mutual objectives.
We believe that only by ensuring that the closest on-site supervision takes place, with individual accountability, will we be a professional cleaning company.
Using professionally designed stationery, accurate records are maintained to Facilitate collation of information, and ensure that the customer is kept abreast of all issues on a daily basis.
To provide a totally professional service, provide a dedicated, stable team of high Calibre staff, rigidly screened and vetted, well trained and motivated .
All cleaning staff must be smart, articulate, literate and courteous, must be trained in general cleaning functions, which will include basis use of equipment such as polishing machines/vacuums, and be familiar with cleaning products and their uses.